Politique d’expédition
Shipping Policy
Shipping Coverage
We currently ship to:
- United States
- U.S. Minor Outlying Islands
Shipping Service Options
Express Shipping
Transit Time: 3–5 business days after order fulfillment
Flat Rate Fee: $15.00 per order
Express shipping fees are non-refundable once the order has been dispatched.
Free Shipping
Shipping Cost: Free
Transit Time: 5–8 business days after order fulfillment
No additional standard shipping fee will be charged at checkout for eligible orders.
Order Processing
All orders require 1–3 business days for warehouse sorting, packing, and dispatch before transit begins.
Temporary processing delays may occur during holidays, promotional periods, high-order-volume events, or inventory restocking.
Shipment Tracking
Once your package has been dispatched, tracking information will be sent to the email address provided during checkout.
You can use the tracking link provided to check the latest delivery status of your order.
Shipping Location
Orders are shipped from:
13 Janet Ter
New Hartford, NY 13413
United States
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.
Delivery Delays
Estimated delivery times are provided as a reference and are not guaranteed.
Delivery may occasionally be delayed due to carrier disruptions, severe weather, holidays, regional logistics restrictions, or other circumstances beyond our reasonable control.
Lost, Stolen or Damaged Shipments
If your package is lost, stolen, or arrives damaged, please contact our customer service team within 7 calendar days of the scheduled delivery date.
Please provide your:
- Order number
- Tracking number
- Photos of damaged packaging, if applicable
- Photos showing the condition of the item, if applicable
Eligible claims will be reviewed and may be resolved through replacement goods, refund, or store credit, depending on the circumstances.
Address Disclaimer
13 Janet Ter, New Hartford, NY 13413, United States is used as our shipping and return receiving location.
This address is not a physical retail store or walk-in customer service location.
In-person pickup is not available at this address.